FAQ

What does "downloadable" mean?
The word downloadable means "available for transfer from the Internet to a computer." The ebook we sell is delivered at checkout from our store to your personal computer.

 

How do I place an order?
Click on the order button at the bottom of the page.  The item will then be transferred to your on-line shopping cart.  You can then enter you payment information and download the ebook immediately.

 

Directions for check out:
Enter your "shipping address". Even though your items will not be shipped, this step is necessary so we can identify your order later if you have any problems or questions regarding your order. Enter your bill to address if it differs from your ship to address. (If the two are the same, simply select "Use Shipping Address")

Enter your Email address. We will send that address an email verifying the order has been received as well as a special link that you can use to access your downloadable items at a later date if you happen to delete or lose them.

Select the method of payment you wish to use and provide the appropriate information.

 

Confirm your order.

If the information is correct, click the Send Order button. If you need to make any adjustments, click on the appropriate edit button. You can change anything as long as the order has not been submitted.

Click on "Place Order" to have your order submitted for fulfillment.

The next screen should be a confirmation of your order, which includes an order number. Print this page for your records. If you do not get to the confirmation page please contact Customer Service in order to confirm whether or not the order went through properly.

If you purchased downloadable products, please click on the red "download now" button next to your item(s) below. Then save each item to your desktop or a special folder on your machine where you would like to store your items. You will then be able to access the files whenever you want. If you have any problems downloading your products, please email contact@diydeerfoodplots.com for further help.

 

What do I do if I'm having trouble ordering?
We do everything we can to ensure that shopping with us is as simple and pleasant as possible. However, we both know that our computers sometimes have a mind of their own! If this occurs, please do not hesitate to email us contact@diydeerfoodplots.com

 

I have never ordered on line? Is my credit card information secure on-line?
Yes, we use SSL (Secure Socket Layer) encryption to ensure that the information is safe from anyone trying to intercept it. For more security information, please visit our Privacy and Security statement. It is safer then placing an order over the phone or even buying anything at retail stores. We don't save your credit card information and can't even view it.

 

What credit cards can I use to purchase products?
We accept VISA, MasterCard, American Express, and Discover. We also accept PAYPAL

 

How much will my shipping charges be?
Because our book is downloadable, there are no shipping charges from diydeerfoodplots.com.

 

What is your return policy?
We have a 60 day, no questions asked, 100% Money Back Guarantee!
If for any reason you are not satisfied with the products you receive from diydeerfoodplots.com you can delete the ebook from your computer and we will issue you a full refund. To request a refund, please contact our customer support team by phone email: support@diydeerfoodplots.com Refund requests must be made within 60 days after placing your order. Make sure to have your diydeerfoodplots.com order number.

 

May I place my order over the phone?
No. Unfortunately this is not available.

 

Do you sell any items that are shipped?
diydeerfoodplots.com sells only downloadable items. We do not sell any items that are shipped.

 

How can I access my downloadable items again?
Once your order is shipped we will send you an order status e-mail with a tracking link, allowing you to access your order again at any time.  If you need further assistance you can contact us via e-mail here support@diydeerfoodplots.com

Our customer service representatives are dedicated to ensure that each and every customer receives a response as quickly as possible.

 

I purchased and downloaded my item(s) and they just weren't what I was looking for. Can I get a refund?
We want you to be happy with your purchase, and will refund your money if you are not satisfied with the purchase. Please be aware that you must contact us within 60 days of your purchase to receive the refund.

 

My computer crashed during download and I don't know what to do. Help!
Please see the FAQ below for instructions on accessing downloadable files after checkout.

 

How do I access my downloadable items after checkout?

Downloadable Instructions:
To access your downloadable items again, please follow these steps:

Refer to the email you received when you placed your order. At the top of this email there will be a link that says "You can always find out the current status of your order by going to…" Left click on that link. This will take you to the order confirmation page of our order processor. After each downloadable product, you will see a red rectangle labeled "Download Now".

Click on the rectangle. This will take you to a page that will ask for your credit card number to verify that you are authorized to download the items. You will not be charged for anything, it is only for verification. After the credit card information is entered, you will see the order confirmation page of the order processor again. This time, click on the red "Download Now" rectangle and then select where you want to save the downloadable product.

Make sure to take note of where you are saving the file, so that you can find it again at a later time. The computer will then save the file to your hard drive.

If you have any further questions or are unable to find the confirmation email, please contact Customer Service.