What does "downloadable" mean?
How do I place an order?
Directions for check out:
Enter your Email address. We will send that address an email verifying the order has been received as well as a special link that you can use to access your downloadable items at a later date if you happen to delete or lose them.
Select the method of payment you wish to use and provide the appropriate information.
Confirm your order.
If the information is correct, click the Send Order button. If you need to make any adjustments, click on the appropriate edit button. You can change anything as long as the order has not been submitted.
Click on "Place Order" to have your order submitted for fulfillment.
The next screen should be a confirmation of your order, which includes an order number. Print this page for your records. If you do not get to the confirmation page please contact Customer Service in order to confirm whether or not the order went through properly.
If you purchased downloadable products, please click on the red "download now" button next to your item(s) below. Then save each item to your desktop or a special folder on your machine where you would like to store your items. You will then be able to access the files whenever you want. If you have any problems downloading your products, please email firstname.lastname@example.org for further help.
What do I do if I'm having trouble ordering?
I have never ordered on line? Is my credit card information secure
What credit cards can I use to purchase products?
How much will my shipping charges be?
What is your return policy?
May I place my order over the phone?
Do you sell any items that are shipped?
How can I access my downloadable items again?
Our customer service representatives are dedicated to ensure that each and every customer receives a response as quickly as possible.
I purchased and downloaded my item(s) and they just weren't what I
was looking for. Can I get a refund?
My computer crashed during download and I don't know what to do.
How do I access my downloadable items after checkout?
Refer to the email you received when you placed your order. At the top of this email there will be a link that says "You can always find out the current status of your order by going to…" Left click on that link. This will take you to the order confirmation page of our order processor. After each downloadable product, you will see a red rectangle labeled "Download Now".
Click on the rectangle. This will take you to a page that will ask for your credit card number to verify that you are authorized to download the items. You will not be charged for anything, it is only for verification. After the credit card information is entered, you will see the order confirmation page of the order processor again. This time, click on the red "Download Now" rectangle and then select where you want to save the downloadable product.
Make sure to take note of where you are saving the file, so that you can find it again at a later time. The computer will then save the file to your hard drive.
If you have any further questions or are unable to find the confirmation email, please contact Customer Service.